Find answers to commonly asked questions. Can't find what you're looking for? Contact our support team.
Orders & Shipping
How can I track my order?
You can track your order by logging into your account and viewing the "My Orders" page. You'll receive a tracking number via email once your order ships.
What are the shipping costs?
Shipping costs vary based on your location and order size. We offer free shipping on orders over LKR 5,000 within Sri Lanka.
How long does delivery take?
Delivery typically takes 3-5 business days within Colombo and 5-7 business days for other areas in Sri Lanka.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for most items. Items must be unused, in original condition, and with all tags attached.
How do I initiate a return?
Contact our customer service team at webmalll.ik@gmail.com with your order number. We'll provide you with return instructions and a prepaid shipping label.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will go back to your original payment method.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, digital wallets (Apple Pay, Google Pay), bank transfers, and Cash on Delivery for Sri Lankan customers.
Is my payment information secure?
Yes! All transactions are encrypted with 256-bit SSL encryption. We are PCI compliant and do not store your full credit card information.
Can I change my payment method after ordering?
Unfortunately, payment methods cannot be changed after an order is placed. If you need to use a different payment method, please cancel your order and place a new one.
Account & Profile
How do I create an account?
Click "Sign In" in the top right corner, then select "Create Account". Fill in your details and you're ready to shop!
I forgot my password. What should I do?
Click "Sign In" and then "Forgot Password". Enter your email address and we'll send you a password reset link.
How do I update my account information?
Log into your account and go to "My Profile". You can update your name, email, phone number, and address there.
Still Need Help?
Our customer support team is here to assist you. Reach out and we'll get back to you as soon as possible.